The security of your information is our responsibility
This policy provides a complete description of how your personal information is collected, stored, and protected on the 355bd platform.
Introduction & Scope
355bd ("we", "us", or "platform") places the highest importance on your privacy. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we protect it when you use 355bd's website, mobile application, or other digital services ("Services").
By using our Services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our Services.
What information we collect
355bd collects personal information from various sources. The types of information collected are described in detail below:
A. Information You Provide Directly
When you create an account, log in to the Services, or contact us, you provide the following information yourself:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details for identity verification
- Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank transfers)
B. Automatically Collected Information
When you use our Services, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit time, date, and duration
- Gaming activity and betting history
- Information collected via cookies and similar tracking technologies
C. Information Received from Third Parties
In some cases, we may also receive information from trusted third-party sources, such as identity verification service providers and fraud detection agencies. This information is used solely to ensure the security and integrity of the platform.
Purpose of data use
355bd uses the information collected about you for the following legitimate purposes:
A. Service Operation & Improvement
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Providing customer support
- Improving platform performance and user experience
- Managing bonuses and promotional offers
B. Security & Compliance
- Detecting and preventing fraud and unlawful activity
- Age verification — ensuring access only for users aged 21 and above
- Complying with anti-money laundering (AML) regulations
- Maintaining responsible gaming policies
C. Communication
We use your contact information to send important notifications about your account, transactions, or Services, and to share promotional information based on your consent.
Data sharing & disclosure
355bd may share your personal information with third parties in limited and controlled circumstances. Those circumstances are described below:
A. Service Provider Partners
We work with trusted technology and service providers that help operate our platform — such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), cloud storage services, and security analytics firms. Data shared with these partners is governed by strict confidentiality agreements.
B. Legal Obligations
We may be required to disclose information in order to comply with applicable laws in Bangladesh or valid orders from regulatory authorities, or to protect the rights, property, or safety of us or other users.
C. Business Transfers
In the event of a future merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance and obtain your consent before any new policy takes effect.
Cookies & tracking technologies
355bd uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality.
Types of Cookies
- Essential cookies: Required for login sessions, security tokens, and core functionality. The Services will not work properly without them.
- Analytical cookies: Help monitor user behavior and improve the platform. They do not directly identify you.
- Preference cookies: Remember your language preference and other personalized settings.
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain platform functionality.
Data security measures
355bd applies industry-standard technical and administrative measures to protect your information. The key elements of our security framework are described below:
- SSL/TLS encryption: All data transmitted between your browser and our servers is protected by SSL encryption.
- Encrypted storage: Sensitive data, particularly passwords and financial information, is stored using strong hashing and encryption algorithms.
- Access controls: Only authorized personnel may access your information for specific purposes. All access is logged and monitored.
- Regular security audits: Our systems undergo regular internal and external security assessments.
- Staff training: All staff are trained under strict privacy policies and bound by confidentiality agreements.
Data retention period
355bd retains your personal information only for as long as necessary to fulfill the purpose for which it was originally collected. The following factors are considered when determining retention periods:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
- Financial transaction records: Transaction records are kept for the applicable legal period in accordance with financial regulatory guidelines.
- Backup data: For security reasons, backup copies are deleted according to their normal rotation cycle.
After the defined retention period has ended, your information is securely deleted or anonymized so that it can no longer be linked to any individual.
Your rights
As a 355bd user, you have the following rights regarding your personal information:
- Right of access: You have the right to know what information we hold about you and to receive a copy of it.
- Right to rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
- Right to erasure: In certain circumstances you may request that your personal information be deleted, although it may not be possible to delete all information due to legal obligations.
- Right to restrict processing: In certain circumstances you may request that restrictions be placed on the processing of your information.
- Right to object: You have the right to object to the processing of your information for marketing or analytics purposes.
- Right to portability: You may request to receive the information you have provided in a structured, commonly used format.
To exercise any of the above rights, please contact our support team by email. We will verify your request and respond within a reasonable timeframe.
Protection of minors
355bd's Services are strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Our registration process includes age verification measures. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our Services, please notify our support team immediately.
Changes to the Policy
355bd reserves the right to update or change this privacy policy at any time. For any significant changes, we will notify you in the following ways:
- A notice will be published on the website
- A notice will be sent to your registered email address
- A notification will be shown when you log in to the service
If you continue using 355bd services after the changes, you will be considered to have given your consent to the updated policy. Therefore, it is recommended that you check this page regularly.
Privacy Contact
Our team is always ready to handle any questions or requests regarding data protection.